Refunds

All products sold through Asterisk Archive, including beats, sound kits, sample packs and any other digital files, are delivered electronically. Because digital files are available for download immediately upon purchase and cannot be physically returned, all sales are considered final once a transaction is completed. This is standard practice across the music production and digital content industry.

By completing a purchase you acknowledge that we do not offer refunds, exchanges or store credit for change of mind.

This policy applies to all digital products, including but not limited to beat leases (MP3, WAV, trackout/stems), exclusive beat purchases, sound kits, sample packs, and any other downloadable files sold through our store.

When you purchase a beat or sound kit, you are purchasing a licence to use that content within the terms specified at the time of purchase. The licence is granted upon payment and delivery of files. Licences are non-transferable. See our Licensing page for the full terms of each licence.

We are a small collective and we are reasonable. Contact us as soon as possible (ideally within 48 hours of purchase) if:

• You were charged twice for the same order due to a technical error

• Your files were never delivered and could not be resent after we attempted to resolve it

• The files delivered were materially different from what was described

Depending on the situation, we will re-deliver your files, exchange them for another product of equal value, offer store credit, or provide a refund where required under the Australian Consumer Law.

The following are not grounds for a refund: you changed your mind, the project was cancelled, you found a different beat elsewhere, or the beat did not perform as you expected creatively.

If you initiate a chargeback or payment dispute with your bank or card provider for a delivered digital product, we reserve the right to dispute the chargeback with evidence of delivery and licence issuance, and to decline future purchases.

If you have a genuine issue with your order, please contact us directly first at hello@asteriskarchive.cc. We will always try to make it right before it gets to that point.

If you are having trouble accessing or downloading your files, that is a support situation, not a refund situation, and we will fix it. Email us with your order details and we will get your files to you.

Nothing in this policy is intended to exclude, restrict or modify any rights you may have under the Australian Consumer Law. If a product is genuinely defective or not as described, your rights under the ACL apply regardless of this policy.

Contact Asterisk Archive — hello@asteriskarchive.cc